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Shipping Policy

  1. Order Processing Times: We strive to process orders promptly. Please allow 1-2 business days for order processing. Orders placed on weekends or public holidays will be processed on the next business day.
     

  2. Shipping Costs: Shipping costs are calculated at checkout based on the destination and weight of the package. We offer competitive rates for both domestic and international shipping.
     

  3. Domestic and International Shipping Options: For customers in Malaysia, we provide standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping delivers within 1-2 business days. Internationally, we offer standard and expedited shipping. Standard international shipping times vary by destination but generally range from 7-14 business days. Expedited shipping options are available for quicker delivery.
     

  4. Potential Service Interruptions: Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our control. Additionally, we monitor potential service interruptions and will promptly notify customers of any issues that may affect shipping times.
     

  5. For more detailed information, please refer to our Shipping and Delivery FAQs. If you have specific inquiries or require assistance, feel free to contact our customer support team at hi5danceteam@email.com
     

  6. Thank you for choosing us. We appreciate your business and aim to ensure a smooth and efficient shipping experience for all our customers.

Returns Policy

  1. We want you to be completely satisfied with our MoveMate Hi5 Tracker. If you're not happy with your purchase, we offer a hassle-free return policy to ensure your peace of mind.
     

  2. 30-Day Return Window: You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
     

  3. Eligibility for Returns: To be eligible for a return, your watch must be unused, in the same condition as received, and in the original packaging. It must also include any accessories, manuals, and documentation.
     

  4. How to Initiate a Return: To start the return process, please contact our customer support team at hi5dancereturns@email.com. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.
     

  5. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
     

  6. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days, depending on your card issuer's policies.
     

  7. Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
     

  8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover any return shipping costs.
     

  9. Contact Information: For any return-related inquiries or assistance, please contact us at hi5dancereturns@email.com. Your satisfaction is our priority, and we are here to ensure a smooth and fair return process.
     

  10. Thank you for choosing our MoveMate Hi5 Tracker. We appreciate your trust in our product, and we are committed to providing you with the best possible experience.

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